Surveys Yield Clues to Driver Satisfaction
Courtesy Strategic Programs Inc.
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Courtesy Strategic Programs Inc.
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Where can trucking companies improve driver satisfaction? It’s a question that has somewhat different answers for drivers at different stages of their careers with their employers.
Strategic Programs, which works with trucking companies to do driver satisfaction and exit surveys, recently put out some statistics gleaned from its 2016 surveys from a representative sample of its clients in different types of trucking across the industry.
New hires surveyed gave their company the lowest scores for these statements:
Delays are minimal at the customerI earn what I thought I would when I accepted this jobI am paid fairly for everything I do on the jobMy pay is competitive with other companies doing the same workWhen I am home, it is an acceptable amount of time.
“The good news about the new hire low scores is that they are all easily managed upfront during the hiring and onboarding process, by setting clear expectations with drivers,” says Strategic Programs’ Megan Younkin.
Her colleague Jay Green says the takeaway here is that fleets need to work with customers better and work with new hires better about delays at the shipper. “We see delays being an issue more for newer drivers than longer tenured ones. It is especially shocking to those new to the industry.”
Green says guaranteed pay for new hires is one way to address concerns about earnings expectations.
“While the job may allow them to make X amount per year, it doesn’t always seem that way out of the gates, and before they know how to work their carriers network, they easily check out and decide they can’t reach their earnings potential. We have seen success with guaranteed pay for new hires to help with those rough first few months.”
Current employees surveyed gave their company the lowest scores for these statements:
My compensation is competitive with other …Read the rest of this story
