Rush Service Connect Now Allows Maintenance Tracking, Analysis
RushCare Service Connect now allows fleets to easily track maintenance costs.
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Mega truck dealer group Rush Enterprises is doubling down on fleet uptime with its RushCare Service Connect communications platform.
First announced two years ago, RushCare Service Connect gives fleet customers an online, on-demand, 360-degree view of the service process for vehicles in Rush Truck Centers’ service departments. The latest enhancements have turned it into a tool fleets can use for tracking maintenance and warranty and analyzing many maintenance costs.
“The enhancements made to RushCare Service Connect make it even easier to monitor maintenance and warranty information, receive alerts and schedule service all in one place, when needed,” said Brian Mulshine, Director of Operations Technology and Innovation, Rush Enterprises.
Mulshine, who joined Rush several years ago after being in charge of Navistar International’s telematics program, said his goal has been to create a “unified strategy on remote diagnostics,” he told HDT in an interview. “We support a lot of different brands, but every brand is going a different way, and we need to make sure as an organization how we support our customers.”
“This product here is scary, how much it will do,” he said. Rush has put in a lot of work to make the web interface intuitive and easy to use for fleet customer. A responsive design means it can easily be used whether a fleet manager is at their desk or using a smartphone or tablet.
Truck fleet maintenance and warranty tracking
RushCare Service Connect’s new maintenance tracking module allows users to easily create custom maintenance tables for every asset type and apply them to any vehicle or trailer in the system. The system incorporates the TMC Vehicle Maintenance Record Standards (VMRS) with visual indicators for easy identification by users. The VMRS codes are easy to input, even if you don’t know …Read the rest of this story
