New Native Capabilities Deliver Consumer-Like Mobile Experiences for
Work

SANTA CLARA, Calif.–(BUSINESS WIRE)–ServiceNow (NYSE: NOW), Forbes’ No. 1 World’s Most Innovative Company in
2018, today enhanced the Now Platform with native mobile enterprise
capabilities in the Madrid Release, enabling customers to make everyday
work for their employees mobile first and mobile friendly. Now you can
route requests and fix issues on the go and get help where you are, all
with a thumb swipe on your phone.

The native mobile capabilities are part of more than 600 new innovations
in the Now Platform Madrid Release that help customers accelerate
digital transformation by unlocking productivity and delivering mobile
experiences across ServiceNow’s IT, employee and customer workflows.
These workflows can now easily use powerful, native mobile apps,
including the company’s flagship IT
Service Management (ITSM) and Field
Service Management products.

Anyone can create new, native mobile apps quickly and easily in a
“no-code” environment. Rather than simply make a desktop experience
mobile, the Now Platform Madrid release delivers mobile-first
experiences that dramatically simplify common workflows for agents such
as looking up information, updating incidents, and even working offline.

“Everyday work is the new killer mobile app,” said CJ Desai,
ServiceNow’s chief product officer. “We’re making it simple and easy to
make work mobile first and mobile friendly. With the Now Platform Madrid
Release, IT and Customer Service employees can get meaningful work done
with a thumb swipe. This is just the beginning; we’ll continue to roll
out mobile capabilities across the enterprise, so that using mobile in
your work life is as easy as using mobile in your personal life.”

Native apps, at scale.

By building native mobile capabilities into the Now Platform, ServiceNow
is giving its customers the power to make any digital workflow mobile
first. Consumer-like mobile experiences can now replace manual
processes, repetitive routine work tasks and complex systems. Native
mobile experiences can take advantage of built-in phone features such as
camera and maps, enabling employees to use at work the same mobile
features they enjoy in their personal lives.

Get work done, anywhere.

With the Now Platform Madrid Release, customers can manage their
workflows anytime, anywhere – from fixing a laptop to resolving a P1
customer issue.

With these new mobile innovations, customers can:

• Route requests and fix issues on the go. A new, out-of-the-box
  mobile app lets IT quickly route requests for action wherever they
  might be. Plus, a new mobile app for field service lets employees fix
  simple issues with a swipe of their thumb so they can focus on solving
  more complex problems.
• Get help where you are, on any device. The Now Platform Madrid
  Release empowers customers to provide support to employees wherever
  they are: mobile, web, chat or third-party interfaces like Workplace
  by Facebook, Slack and Microsoft Teams. Employees can easily open a
  support ticket from the app and device of their choice.
• Build custom apps fast. The new ServiceNow Mobile Studio lets
  anyone build and deploy native iOS and Android mobile apps using
  no-code tools and a drag-and-drop interface. Employees can use apps
  with read and write capabilities anywhere, even when they’re offline.
  For example, customers can build asset management apps that leverage
  the camera and facilities apps that use GPS.

ServiceNow will continue to enhance the Now Platform’s native mobile
capabilities in future releases.

Digital transformation, delivered.

Other innovations in the Now Platform Madrid Release enable companies to
manage their digital transformation in faster, more agile ways. For
example, new capabilities include:

• Get deeper insights sooner. Agent Workspace is a new command
  center for prioritizing work and taking action. Activity streams keep
  the latest updates in view and machine learning surfaces similar
  incidents. Customer service and IT agents have the context they need
  to resolve issues quickly from a single dashboard.
• Find and fix service performance issues faster. Alert
  Intelligence, a new IT Operations Management capability, helps IT
  operators focus on what matters most with prioritized alerts,
  including deep insights about past incidents, similar and repeat
  alerts, Knowledge Base articles and metrics. IT Operations teams can
  quickly get to the root cause of a service performance issue or
  an outage, collaborate with different teams and launch remediation
  workflows from the same console.
• Update digital services at scale. To help IT make
  changes to digital services more effectively, ServiceNow is delivering
  change automation enhancements to ITSM. IT can integrate change with
  DevOps using out-of-the-box REST APIs, automate manual approval
  processes and provide clear audit trails for better governance.
• Go from siloed development to top-down alignment. The Portfolio
  Scaled Agile Framework lets companies capture, analyze and approve new
  initiatives – allowing organizations to align enterprise strategy to
  portfolio execution.

For more information, visit:

• ServiceNow Broadcast: Now
  Platform Madrid Release
• Service Matters Blog: Welcome
  to the ServiceNow Madrid Release
• Workflow Blog: The
  Future of Workflow

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for
people. Our cloud-based platform and solutions deliver digital workflows
that create great experiences and unlock productivity for employees and
the enterprise. For more information, visit: www.servicenow.com.

© 2019 ServiceNow, Inc. ServiceNow, the ServiceNow logo, Now, Now
Platform, and other ServiceNow marks are trademarks and/or registered
trademarks of ServiceNow, Inc. in the United States and/or other
countries. Other company names, product names, and logos may be
trademarks of the respective companies with which they are associated.

Contacts

Sara Day
ServiceNow
[email protected]
650-336-3123