Residential customers to receive personalized reliability reports
throughout March

CHICAGO–(BUSINESS WIRE)–To help residential customers see the real impact of ComEd’s electric
grid investments on their electric service, the company is providing
them with their own personalized reliability reports.

These reports summarize the percentage of time customers received power
over the course of the prior year, as well as the number of outages
experienced, if any. Customers will be able to compare this information
with the previous year, as well as the percentage of time power was
available for their municipality and for all customers across the
communities ComEd serves.

In 2011, ComEd embarked on a multiyear, $2.6 billion effort to upgrade
the electric grid. The result is a smart
grid that continues to deliver significantly fewer and shorter power
outages for northern Illinois residents and businesses.

“When we began work to improve the grid, we made a commitment to improve
the reliability of customers’ electric service,” said Terry
Donnelly, president and chief operating officer of ComEd. “With
ComEd’s reliability improving more than 60 percent since 2012, we’re
pleased to help customers understand how our overall performance
translates to their service individually.”

Residential customers will receive a report if they were customers of
record at their current location as of Jan. 1, 2018, and have not
stopped service with ComEd by the time they receive their March 2019
bill. Customers who receive their bills electronically will receive an
email link to their report, along with their electronic bill.

For information on what ComEd is doing to improve reliability, visit ComEd.com/SmartGrid.

ComEd is a unit of Chicago-based Exelon Corporation (NYSE: EXC), a
Fortune 100 energy company with approximately 10 million electricity and
natural gas customers – the largest number of customers in the U.S.
ComEd powers the lives of more than 4 million customers across northern
Illinois, or 70 percent of the state’s population. For more information
visit ComEd.com
and connect with the company on Facebook,
Twitter,
Instagram
and YouTube.

Contacts

ComEd Media Relations
312-394-3500