Knowing Isn’t Fixing
Over the years, accident rates are down but insurance premiums are up.
">Over the years, accident rates are down but insurance premiums are up.
">Safety technology on trucks is one reason crash rates, injury rates and fatalities have fallen over the past two decades. Yet insurance rates (and the costs of settlements they represent) have gone up. Why? Because adding safety technology increases your fleet's liability if you don't do anything with the data it generates.
True story: A safety manager at a Top 100 fleet found his best million-mile driver in the company lounge and asked how he was doing. The driver said, “Well, I'm all right. But I had a little issue with my truck, so my manager OK'd a trip to the shop.”
“What's the problem?” asked the safety manager.
“I have this high-pitched beep come out of my dash whenever I follow another vehicle. And now it's not working. I'm hoping they get it fixed today so I can still pick up a load.”
After the conversation, the safety manager scratched his head, wondering what the beeping sound might be. The company had recently upgraded the fleet with collision-mitigation technology. “But that couldn't be what the sound is,” he told himself. “This is a million-mile guy.”
He ran a query in the system, and sure enough, there was a report showing the driver routinely left less than 2 seconds following distance. The collision mitigation system must have been driving him crazy with beeping for more than a month! Did he literally wear out the buzzer?
The worst part? No one but the driver knew. No alerts were sent to the safety manager, the regional safety director, or the vice president of safety. Instead, the company was watching its “worst 50” drivers for incidents. It never occurred to him (or apparently anyone) that million-mile drivers might make mistakes like routinely following too closely.
The safety manager called ...Read the rest of this story


