Navistar Reveals 24/7 Uptime Command Center
Navistar’s Michael Cancelliere. Photo: Evan Lockridge
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Navistar’s Michael Cancelliere. Photo: Evan Lockridge
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ORLANDO– In kicking off the Navistar presser here at the ATA Management Conference & Exhibition, Michael Cancelliere, president, Truck and Parts, presented the continuing growth of the economy and the rise in truck orders year over year as the backdrop for the OEM announcing it would increase prices on 2009 model year trucks “by up to 2%.”
He said that any increases can be viewed in light of what buyers of new trucks will receive in terms of “getting better fuel economy, more uptime, and more driver-centric features bringing value to these trucks. And our suppliers are raising prices for us.” He added that Navistar is still seeing truckload carriers as particularly strong buyers “going into next year.”
Turning to the main event, Cancelliere announced that Navistar’s new Uptime Command Center was already up and running at company headquarters in Lisle, Illinois.
He said the center is staffed by a dedicated, cross-functional team of Navistar uptime specialists as well as key suppliers to provide 24/7 on-road support for customer vehicles.
According to Cancelliere, the center’s mission to “get vehicles back on the road as quickly as possible– and no later than 48 hours after diagnosing a problem” is also being supported across the board by all members of the International Trucks dealer network.
Cancelliere said the Uptime Command Center takes advantage of the company’s OnCommand Connection telematics network, which constantly monitors and captures data from more than 325,000 vehicles that collectively travel more than 8.8 million miles per day.
He noted that a new feature– OnCommand Connection Live Action Plans— is being piloted. It aims to predict when a part is going to fail before it actually does, and to provide the customer with alerts about potential corrective actions, the potential repair, the parts needed, and the training required to make …Read the rest of this story
