Moving the needle on those tricky last percentage points
Waste-removal fleet’s successful performance improvement project took planning, framework
Well before talk of KPIs that would be used for a routing and dispatch project at Stericycle, there was a lot of attention to the project’s underlying framework. The project’s goal was to move upward from about 95% of on-schedule pickups.
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Source:: http://fleetowner.com/technology/moving-needle-those-tricky-last-percentage-points
