CSX chief executive attributes service disruptions to employee push-back
CSX Corp Chief Executive Hunter Harrison has apologized to customers for service disruptions that he attributed to some railroad employees resisting changes at the company, according to an email seen by Reuters. Harrison’s email, addressed to “our valued customer,” was sent on Monday and acknowledged customer complaints with the railroad’s service since he took control in March amid high expectations from investors and analysts. One shipper told Cowen that the transition under Harrison “has been a complete disaster” for service operations.
